Frequently Asked Questions

Find clear answers to common questions about TDSS services, including security camera monitoring, metal detector rentals and sales, threat detection solutions, setup, response process, and ongoing support.

Do you use AI for surveillance monitoring?

Yes. Our systems utilize advanced AI analytics to detect suspicious activity and reduce false alarms while still maintaining human verification and oversight.

What types of properties benefit from live video monitoring?

Businesses, construction sites, warehouses, schools, dealerships, marinas, office buildings, apartment communities, hospitals, and event venues all benefit from proactive monitoring.

Can live monitoring help prevent crime?

Yes. Active monitoring combined with audio intervention and rapid response can deter criminals before theft, vandalism, or trespassing occurs.

Does TDSS monitor cameras 24/7?

Yes. Threat Detection & Safety Services provides 24/7 live video monitoring services from our command center in Raleigh, North Carolina.

What is the difference between security cameras and live video monitoring?

Traditional security cameras simply record footage. Live video monitoring means trained professionals actively watch your cameras in real time and respond to suspicious activity as it occurs.

What happens when a threat or suspicious activity is detected?

When a potential threat is identified, our team immediately verifies the situation and follows a predefined escalation protocol. This can include notifying you, dispatching security, or contacting local authorities depending on the severity of the situation.

Can you monitor my existing CCTV or security camera system?

Yes. In most cases, we can integrate with your existing CCTV or security camera system. This allows you to upgrade your current setup into a proactive, monitored solution without needing to replace your entire system.

Do you use AI security surveillance or only human monitoring?

We use a combination of both. Our AI-powered surveillance detects unusual activity and alerts our team, while human operators verify and respond to those alerts. This layered approach reduces false alarms and ensures accurate, real-time threat detection.

What makes live monitoring better than traditional security cameras?

Traditional cameras only capture footage after an incident occurs. Live monitoring allows us to detect and respond to threats in real time, helping prevent theft, vandalism, and liability before damage is done.

What is 24/7 security camera monitoring and how does it work?

24/7 security camera monitoring means your cameras are actively watched by trained professionals around the clock—not just recording. Our team monitors live video feeds from our in-house command center, detects suspicious activity, verifies threats, and takes immediate action based on your customized response plan