Frequently Asked Questions

Find clear answers to common questions about TDSS services, including security camera monitoring, metal detector rentals and sales, threat detection solutions, setup, response process, and ongoing support.

What is commercial security monitoring?

Commercial security monitoring involves the live surveillance and real-time monitoring of businesses and commercial properties to help detect and respond to security threats.

Is remote monitoring available 24/7?

Yes. Our remote video monitoring services operate 24 hours a day, 7 days a week, including nights, weekends, and holidays.

Does remote monitoring help reduce theft and vandalism?

Yes. Live surveillance oversight, audio intervention, and rapid response capabilities help deter theft, vandalism, trespassing, and unauthorized access.

Can your operators contact law enforcement?

Yes. If suspicious or criminal activity is verified, our operators can contact local law enforcement and provide real-time updates.

Is your command center located in North Carolina?

Yes. TDSS operates an in-house command center in Raleigh, North Carolina for greater accountability and operational oversight.

Does your remote monitoring service use AI technology?

Yes. Our remote monitoring service can use AI-powered video analytics to help detect unusual activity, motion, and potential threats faster. However, trained monitoring professionals still review alerts and take the right action when needed.

What types of commercial properties benefit from remote monitoring?

Office buildings, warehouses, retail stores, construction sites, industrial properties, apartment communities, dealerships, marinas, and healthcare facilities all benefit from remote video monitoring.

How is remote monitoring different from traditional security cameras?

Traditional security cameras typically record footage for later review. Remote monitoring provides active real-time surveillance and immediate threat response capabilities.

What is remote video monitoring?

Remote video monitoring is a security service where trained specialists actively monitor surveillance cameras in real time from a centralized command center.

Can your team contact law enforcement during emergencies?

Yes. If verified threats or emergency situations are identified, our operators can notify local law enforcement or emergency responders immediately.